Taking lessons from SXSW further by continuing to explore customer service and the impact of satisfaction metrics versus productivity metrics.
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Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts
Saturday, July 16, 2011
Wednesday, July 13, 2011
Customer Service Needs Brand Training Too
Symantec's customer care team provides solid support, but misses an opportunity to fulfill a brand promise.
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